The NA2020 was facilitated by a community-engaged research partnership between Greenwich United Way, Fairfield University’s Center for Social Impact, and the myriad agencies and community members who generously shared their time and perspectives.

Following a series of planning discussions that began in May 2019, the research team embarked on a 12-month research plan in January 2020. Fairfield University faculty, students, and staff collaborated on four primary streams of data collection: spatial analysis with existing local and census data, asset mapping of human services, a survey of community residents, and interviews with government and non-profit leaders. This multi-methods approach allowed different research streams to inform one another and allowed the research team to ensure the validity of their findings.

Spatial Analysis and Demographics

Local and regional census data was collected from the American Community Survey, 2014-2018, to develop a comprehensive demographic profile of Greenwich. All tables and figures are based on this data unless otherwise indicated. Demographic data was compared across peer communities and with county, state and country data, then aligned and integrated with key themes from survey and interviews to facilitate integrative analysis. Greenwich peer communities, for the purposes of data comparison, include Darien and New Canaan, CT based on their location in lower Fairfield County and their relative affluence and cost of living.

Figure 1

Greenwich Neighborhoods

Greenwich is a community of well-established neighborhoods from Byram, Belle Haven, Riverside and Old Greenwich on Long Island Sound to Glenville, the business district on Route 1 and Greenwich Ave., to the area north of the Merritt Parkway.  The RTM (Representative Town Meeting) districts are organized on a neighborhood basis.  A major component of the 2020 Needs Assessment is a focus on these neighborhoods to analyze census and other data at the neighborhood level.  

The US Census Bureau has established spatial boundaries for the entire country that reflect the differing demographics of the country at small geographical areas.  Across the country there are 211,267 block groups, 2,585 in Connecticut and 60 in Greenwich.  The boundaries for almost all of Greenwich’s 60 block groups are completely within one RTM district.  Belle Haven is one block group and in the NA2020 is defined as a separate neighborhood.  The Pemberwick/ Glenville RTM district includes two neighborhoods that are organized as separate neighborhoods in the NA2020.


In a few cases, a block group was divided between two RTM districts and allocated to one.  For example, as Figure 2 shows, block group 101.02 3 is in both Cos Cob and Havemeyer with the larger area in Havemeyer; thus, this block group was allocated to Havemeyer in the NA2020.  For Block Group 102.01 2, the largest area is in North and a small portion in North Center; this block group was allocated to the North neighborhood in the NA2020. 

In total, we identified 13 neighborhoods, illustrated in Figure 1, based on town RTM districts and census block boundaries.  

The Census Bureau has built block group spatial files for GIS analysis that were combined to create a GIS map of the 13 neighborhoods.  For all 60 block groups assigned to the 13 neighborhoods, the American Community Survey data, and the US Census Bureau’s most recent data, was aggregated to the neighborhood level to explore and analyze variables important to the NA2020.  

Asset Mapping

To understand what and where human services exist within Greenwich, the research team accessed United Way of Connecticut’s 2-1-1 program. United Way 211 is a comprehensive source of local social services from disaster assistance and crisis management to basic needs and curated service provider information. Visualizations were developed to map the location and details of services and providers.


A community survey was a key component of NA2020. Survey results provided guiding perspectives from people living and/or working in Greenwich. The survey was self-administered online. Respondents were recruited through a direct mailing to every registered residential address in Greenwich, physical and digital media advertising, and emails to Greenwich United Way partners and contacts. The survey launched February 11, 2020 with the expectation of collecting data over 12 weeks. However, the outbreak of COVID-19 prevented in-person recruitment efforts. Given the impact of the pandemic on the entire human services landscape, including on people ’s perceptions of service needs, data collection was ended on March 13, 2020, earlier than expected. During the data collection period, 725 people provided responses to the survey. Their responses provided critical insights into how the people of Greenwich viewed the service needs in town and informed the interviews that followed to address both pandemic and pre-pandemic contexts.


Thirty-three interviews were conducted using a semi-structured protocol designed to allow inquiry to be uniquely shaped based on each participant’s responses while maintaining structural alignment with core elements of NA2020. The interviews elicited a qualitative overview of community members’ varied perspectives on human service priorities and challenges in Greenwich and created opportunities to engage with and document the narratives of individual community leaders across sectors, including local government, social services, education, and non-profits. Interviews typically lasted 30 minutes, and most were completed during the summer months via video-conferencing. Additional group interviews with seniors participating in River House virtual programs and with high school-age youth leaders rounded out qualitative data collection.

Dashboard & Reporting

An important addition to NA2020 is an interactive data dashboard designed to visually display results and allow users to search and download specific information. The dashboard will be updated on a periodic basis.

Additional Resources:

Town of Greenwich – Plans/Studies:

United Way of Greenwich – ALICE:

United Ways of CT – ALICE:

EdSight – CT State Education Data Portal:

Greenwich Prevention Council – Youth Survey Results:

FBI Unified Crime Reporting – Crime Data Explorer:

Age-Friendly Greenwich Action Plan (2019):

Greenwich Community Health Improvement Partnership: